lK
layal K
1 reviews | Active since Mar 2013
28 Nov 2015, 19:20
Takealot today ruined z surprise i planned4 hubby
i was planing to surprise my husband on his birthday so i placed the order and they told me it is going to be delivered on Saturday 3pm. i waited and waited then called the customer service they told me it is with the driver on its way. and im still waiting till now....i went to track my order and the system said it is scheduled for delivery not even En Route.<br> <br> Takealot today ruined my surprise...and i dont appreciate that at all...!!!
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
29 Nov 2015, 08:35Hello lak,
We apologise for not delivering your parcel as expected and for spoiling the birthday surprize you had planned. We've assigned this matter to our complaints team to address with the relevant department to determine why this delivery didn't take place. They'll also confirm how soonest we're able to get this parcel delivered to you and will make sure that this is actioned soonest.
We're really sorry for the disappointment this has caused and we'd love to turn this experience around with you. Our complaints team will be in touch with you when they're back at 9am this morning to assist with this matter further.
Kind Regards,
takealot.com
We apologise for not delivering your parcel as expected and for spoiling the birthday surprize you had planned. We've assigned this matter to our complaints team to address with the relevant department to determine why this delivery didn't take place. They'll also confirm how soonest we're able to get this parcel delivered to you and will make sure that this is actioned soonest.
We're really sorry for the disappointment this has caused and we'd love to turn this experience around with you. Our complaints team will be in touch with you when they're back at 9am this morning to assist with this matter further.
Kind Regards,
takealot.com
takealot.com's reply29 Nov 2015, 08:35
Official
Hello lak,
We apologise for not delivering your parcel as expected and for spoiling the birthday surprize you had planned. We've assigned this matter to our complaints team to address with the relevant department to determine why this delivery didn't take place. They'll also confirm how soonest we're able to get this parcel delivered to you and will make sure that this is actioned soonest.
We're really sorry for the disappointment this has caused and we'd love to turn this experience around with you. Our complaints team will be in touch with you when they're back at 9am this morning to assist with this matter further.
Kind Regards,
takealot.com
We apologise for not delivering your parcel as expected and for spoiling the birthday surprize you had planned. We've assigned this matter to our complaints team to address with the relevant department to determine why this delivery didn't take place. They'll also confirm how soonest we're able to get this parcel delivered to you and will make sure that this is actioned soonest.
We're really sorry for the disappointment this has caused and we'd love to turn this experience around with you. Our complaints team will be in touch with you when they're back at 9am this morning to assist with this matter further.
Kind Regards,
takealot.com