TAKEALOT – THIS IS BLATANT ***** & DECEPTION

DO NOT TRUST THEIR “SAME-DAY DELIVERY” LIES

I am posting this publicly because Takealot has shown absolutely no honesty, accountability, or integrity.

I PAID for same-day delivery — and I have the proof — yet Takealot unilaterally changed my order to next-day delivery without my permission. This is false advertising, plain and simple.

Then, when THEY failed to deliver, I requested a refund. Instead of immediately returning my money for a service they never provided, they suddenly claim it will take up to 5 business days. They take your money instantly, but returning it becomes a whole process. Completely unacceptable.

To make matters even worse, the parcel never even left their warehouse. It was never picked, never dispatched, never on a vehicle — NOTHING. And yet Takealot only refunded the product price and kept the delivery fee.

Let me be absolutely clear: 👉 Charging for a delivery you did NOT provide is *****. 👉 Keeping delivery fees when no delivery was attempted is *****. 👉 Selling a same-day delivery service and not honouring it is *****.

This is *********, deceptive business practice. Takealot cannot keep taking customers’ money for services they KNOW they are not delivering. It is unacceptable and it violates basic consumer rights.

I will be escalating this to: ✔ The Consumer Goods & Services Ombud ✔ The Competition Commission (for deceptive marketing) ✔ My bank for chargeback on *****ulent billing ✔ Every public review platform to warn other consumers

Takealot, this is not a “mistake” — this is systemic misconduct. You do NOT charge for services you fail to provide. You do NOT delay refunds for your own failures. You do NOT keep delivery fees when nothing left your warehouse.

Enough is enough. South Africans deserve better than this.