1 reviews | Active since Dec 2015
Takealot thinks its okay to deliver after 1 month!
I ordered a couple of books and a galaxy tab from [URL Removed] on the 17th of December with the assumption that this would give them adequate time to deliver the items by xmas as these are Xmas gifts for family. Normally delivery is within a couple of days however it turns out the delivery date for these items was 21st of Jan. Why in god's name would I order items for xmas to be delivered more than a month later and why didn't takealot inform me that the delivery would take this long? Apparently they had to order the books from the US....so whats the advantage of online shopping if the delivery takes over a month? This is a huge fail for takealot. They should not process an order if they can't deliver it within a reasonable time. I've had to cancel the order and go to a mall to buy the items, totally useless idiots
We've investigated the details of your order and complaint to clarify the reason for your extended delivery date. We've noted that both the books in your order have delivery lead times of 10 - 15 and 15 - 20 working days respectively. These items aren't kept in stock and are ordered directly from our international suppliers who require the aforementioned time frames to complete delivery to us. This information is listed on the individual product pages on our website and we also communicate the delivery estimate to you via e-mail once your order has been confirmed.
We understand your disappointment if you perhaps missed these details when placing the order. We've also checked to make sure that your cancelled purchase has been refunded to you.
Kind Regards,
takealot.com
We've investigated the details of your order and complaint to clarify the reason for your extended delivery date. We've noted that both the books in your order have delivery lead times of 10 - 15 and 15 - 20 working days respectively. These items aren't kept in stock and are ordered directly from our international suppliers who require the aforementioned time frames to complete delivery to us. This information is listed on the individual product pages on our website and we also communicate the delivery estimate to you via e-mail once your order has been confirmed.
We understand your disappointment if you perhaps missed these details when placing the order. We've also checked to make sure that your cancelled purchase has been refunded to you.
Kind Regards,
takealot.com