TAKEALOT ******* under Guise of helping small businesses.

I am a seller on TakeALot. I have been selling through them since February 2022

The returns policy states: 1: Unwanted products You can return an unwanted product to us at no charge, provided: it is undamaged and unused, with the original labels and stickers still attached; save in relation to Unboxed Deals, reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples; it is not missing any accessories or parts; you log a return on the Website within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective;

Defective products We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects. What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples. The following will NOT be regarded as defects and will not entitle you to a return under this section 3: faults resulting from normal wear and tear; damage arising from negligence, user abuse or incorrect usage of the product;

However TakeALot are not sticking to their OWN returns policy and passing return losses onto the sellers. Items are used, or damaged from customer neglect and the seller takes the loss, if at any stage TakeALot admit to the mistake, the seller is only reinbursed 5% of the price which does not even cover the cost of the item. HOWEVER THEY still score as the fulfillment cost is not reimbursed, so in actual fact the seller covers ALL THE COST RELATED to the item. Best of all, the item can not be resold, even if in a state to be resold) as TAKEALOT have placed stickers all over the packaging or written all over the packaging making it unsellable. Another case of a big fish business trampling on small business with no regard to their own failures and short comings. NEWEST trend in returns, customer buys expensive item, then returns as changed my mind and physically returns a cheaper or counterfeit product. LOSS ONCE AGAIN TO SELLER. Does not help to log a query with Takealot as they do not answer queries or the logged ticket disputes.