takealot *******

I am battling with money that needs to be returned to me from Takealot.com. I have been fighting with them since 16 January. My story is as follows:- I placed an order on 4 January for 2 girl LOL doll toys for my granddaughters birthday, of which one was delivered, the other was a boy toy, which I logged a return and they collected. They then delivered the exact same doll that I already had (delivered the first time) then had to log another return and they collected. Third time they delivered that very same item AGAIN. I logged yet another return which they collected! After a thousand emails and calls, getting nowhere because they believe they delivered the correct item, I sent them proof of everything and they said they would credit me. I found out they credited me R399 on my takealot account. I explained to them that the total owing to me was R599, the R399 doll I received! I have reached out on FB only to get the same *********** agents who know absolutely nothing! I have asked to get in touch with some sort of manager, and all they can say is, we understand your frustration and make it my problem when they need to investigate (for the 100th time) - they make it my problem for their ****** up!

This is like banging your head against a brick wall but at least the brick wall gives you some clarity - takealot staff are brain dead!

How do I get my money back????????