Takealot *******

Before I start my rant, please note that I have done hundreds of thousands of Rands worth of business with Takealot over the last 5 or so years and been exceptionally happy with brilliant service.

On 26 November 2019 I ordered 4 items from Takealot. Paid on the same day. Items were all in stock so expected delivery date was 2 December 2019. Having received nothing by close of business on 3 December I contacted them re my order and was informed that there had been a delay and I could expect delivery by 5 December. Please note that I initiated the query and was not informed by them of a delay until then. On 5 December only 1 item of the order was delivered and Takealot online order tracking clearly indicated that the remaining items were "Courier delayed, rescheduled for delivery". When this was queried as to expected date of delivery, I was informed that the items had indeed been delivered, yet I had not received them. I have now spent 2 weeks communicating via email with a constant thread of Takealot saying "We delivered" and me saying "No you didn't". The reason I am finally resorting to this platform is that I have CCTV footage CLEARLY indicating only 1 item was delivered and unfortunately have no more faith in Takealot's so-called problem resolution. (PS I have a huge mail trail showing my attempts to resolve prior to this posting). What a sad reputation breakdown in a once great company.