Takealot Theft!! Takealot won't return my property!

I purchased some tech equipment from takealot and one of the items was a wireless bluetooth headset. Its able to swivel and fold and after using it for less than 4 months it cracked at the folding joint. The headphones were also barely used as I only used it for occasional meetings while WFH during COVID. I logged a return to Takealot under the 24 month warranty in October 2020 and the item was collected and sent to the "quality department" who never got back to me for almost 2 weeks. Eventually I sent multiple emails and started calling and nobody could actually tell me where my headset was. Eventually after a few days I got an email saying the return was declined based on the fact that "I broke it" and my item would be returned. Its been more than a month now and I still haven't gotten my property back and the customer service team keeps ignoring my request for help and to escalate the matter! This is basically theft of my property! Already the warranty is not being honored and now you won't return my property!