Takealot - Theft - ***** - Poor customer service - **************

Order Number: ***

Date: 20 December 2022

On the 9th of December I ordered a George and Mason set. On the advert it stated that it comes with one table and two chairs. Here follows the events that happened.

- Ordered the set as a black friday deal - First they messed up the delivery address - Clear instructions were left for the driver - Driver did not bother to phone me - Eventually got a call later that night from the driver asking where I am - Got my order - This was a birthday surprise and when I opened the box infront of everyone there was ONLY TWO CHAIRS - NO TABLE - Called TakeAlot asking for my table - After a few days they could not confirm where the table is - I was advised to return the order so they can replace it with a complete set - Then they advised there's no stock I have to take a refund - Returned the order eventually - The order reached the checking facility where they investigate the matter - It took them 4 days to figure out what's wrong with my order despite all the calls and emails and photos I have sent - I had to call multiple times wasting loads of airtime - I had to physically drive through to the Cape Town pickup point asking for my money back - All of a sudden there were two returns on my app, I only logged one return - Communications were absolutely terrible. - I have asked to speak to a team leader or manager, until today, not one team leader or manager called me back - I am still waiting for my money - I am proceeding with legal action against TakeAlot - Refund is processed now once I mentioned my lawyer but I am still proceeding with legal action for stress caused and money wasted on airtime and petrol.

This is absolutely ridiculous. How is this acceptable? I was treated differently just because I am a different skin colour. Reversed ****** at its best. The CEO of Takealot also refused to step out of his office.

Wrong people in the wrong positions.