Takealot - The worst after sales service!!!

I bought these very expensive BG Berlin travel suitcases which I paid R3 999.00 and they got damaged on the first leg of my international flight. When I got back I contacted takealot and they came and pick up the bags. A few days later they wrote me an email saying I had 'abused my luggage' and therefore they would not compensate me in any way. I then wrote another email asking them to reconsider as those are not made for international traveling and again it was denied. Here is my email to C. P at takealot...

Hello Ceremony P,

How could using a travel bag for travel be rejected on the grounds of “damage arising from negligence, user abuse or incorrect usage of the product;”.

After purchasing the bags in December 2022, this was the first time the bags were used. The shell cracked on the first leg of the journey and the zip came out of its runner. So these bags are not suitable for international flight travel? If so, that should be stated on the product specifications.

I bought these bags because I wanted something with a warranty and that could withstand international travel, as suggested by the product specification. The product did not meet these advertised specifications.

After this email they rejected my claim and again refused to compensate me in anyway whatsoever. They returned the bags back to me in the same damaged condition, I paid R3 999.00 for them and now I cannot use. So disappointed with their service, will never buy from them again!!!! #takealot