1 reviews | Active since Jul 2016
Takealot.. The masters of False advertising!!
<p>My story goes as follows..</p> <p> </p> <p>My name is Muhammad, and for many years I've been purchasing from Takealot. Until this week I haven't really had any problems with them, but that soon changed!</p> <p> </p> <p>On Tuesday 28 June 2016 I placed an order on Takealot, the main focus was a Essie Mademoiselle 15ml nail polish that I wanted to add to a gift for my Fiancé. I purchased a few other items to make my order qualify for free delivery. All items were in stock except the nail polish which said it would be shipped between 7-10 working days, I continued my order and proceeded to checkout. I was required to make payment first before the order could be processed (usually I get a COD option) I made payment and within a few hours my order was confirmed.</p> <p> </p> <p>The following Monday 4 July 2016, I checked the status of my order and it was 3x items "Arrived at Takealot" 1x Essie Mademoiselle 15ml "still processing" I emailed ********** and an agent by the name of Sizeka Mayekiso assisted me. I asked her if she could check on what is the delay as I needed the Essie nail polish by Wednesday (Eid), I got a reply saying that she wish she could speed up the process unfortunately it all depends on the freight of their supplier. She said she will try and ensure delivery by Wednesday.</p> <p> </p> <p>Wednesday came 6 July 2016, I checked on my order status. It was still the same 3x items "Arrived at Takealot" 1x Essie polish "still processing", I lost hope of receiving my order on Wednesday so asked Sizeka if she could please ship the 3 items that are at their Warehouse and when the Essie nail polish arrives they can ship that seprately. She gladly assisted me and my 3 available items arrived on Friday 8 July 2016.</p> <p> </p> <p>Monday 11 July 2016 arrives, this is the date of delivery that Takelot has given me when I first placed my order (10 working days). I check the status on the nail polish and guess what.. "Still processing"! So I email ********** again to ask why is the nail polish still processing as it was suppose to be delivered today (11 July 2016). I get a response from Melissa Ayer saying that she apologizes for the delay, their supplier is out of stock. They are waiting on stock to arrive on 18 July 2016 and they will have it delivered to me on 20 July 2016.</p> <p> </p> <p>Then I receive an email from Najwa Meyer 3 hours later saying that there is no stock, and they canceled my order and credited my account.</p> <p> </p> <p>Takealot didn't even give me an option first, they made a choice without letting me know and then they notified me. If they had no stock in the first place why on earth would they have the item on their website? They made sure that they take my money first and make me wait like a stupid for more tHan 2 weeks.</p> <p> </p> <p>I am not disappointed that I could not give my Fiancé the nail polish on time but I am disappointed that Takealot took my money, made me wait and believe that my order is on its way just to tell me there's no stock and here's a credit. The funny thing is that Essie Mademoiselle 15ml nail polish is still on their website stating delivery within 7-10 working days. Will the next person who orders this also go through the same grief? Even if I had to choose another nail polish color, I will now have to pay additional R35 for delivery.</p> <p> </p> <p>Thanks Takealot! Thanks for treating your loyal customers like sh*t!! I will no longer purchase from you guys!!</p> <p> </p>
Hello Joburg_Outie,
We're terribly sorry that one of the items within your order was cancelled. We also apologise for the manner in which the information regarding the product was delivered to you.
Thank you for taking our complaints teams call and granting us the opportunity to clarify a few details with you over the phone.
The matter has been escalated with the relevant departments and will be managed internally.
We have requested additional information regarding future availability of the product from our buyers and we will reach out to you as soon as we receive a response.
Regards
Takealot.com
Hello Joburg_Outie,
We're terribly sorry that one of the items within your order was cancelled. We also apologise for the manner in which the information regarding the product was delivered to you.
Thank you for taking our complaints teams call and granting us the opportunity to clarify a few details with you over the phone.
The matter has been escalated with the relevant departments and will be managed internally.
We have requested additional information regarding future availability of the product from our buyers and we will reach out to you as soon as we receive a response.
Regards
Takealot.com
Takealot.com you have failed once again!
Friday 15 July 2016, a Takealot consultant by the name of Maxine Meyers tried to contact me with regard to my Hellopeter complaint. As I was not available at the time she sent me an email, I responded to her email a few hours later and we agreed that one of her colleagues would contact me the next day (Saturday).
Saturday morning arrived, I got a call from Kim (Unknown Surname). She apologized on behalf of Takealot as there were no communication internally, she would contact their supplier and get back to me.
I sent Maxine an email on Tuesday 19 July 2016 asking her what's the update, I received an email saying they are waiting for feedback from their supplier and will get back to me.
Today, Thursday 21 July 2016 I receive an email from Maxine. She said she had created a new order on my behalf with regard to the Essie Mademoiselle 15ml and it would arrive by Monday 8 August 2016. That's in total 19 days I have to wait longer for nail polish that was suppose to be delivered last week Monday already!!
This is the pathetic customer service Takealot provides! They took my money for an order, gave me a delivery date. On the day of delivery cancel my order without my consent to say that there is no stock, after I complain they contact me and say that they will make things right. They stalled a few days, placed the same order again without my consent and tell that my order will arrive in almost 3 weeks!!!
It's pointless to keep on complaining as their department is manned by people like Maxine, there is no care what so ever and the people like their managers/supervisors won't even know what has happened.
I have requested a refund and will take my business elsewhere.
Takealot.com you have failed once again!
Friday 15 July 2016, a Takealot consultant by the name of Maxine Meyers tried to contact me with regard to my Hellopeter complaint. As I was not available at the time she sent me an email, I responded to her email a few hours later and we agreed that one of her colleagues would contact me the next day (Saturday).
Saturday morning arrived, I got a call from Kim (Unknown Surname). She apologized on behalf of Takealot as there were no communication internally, she would contact their supplier and get back to me.
I sent Maxine an email on Tuesday 19 July 2016 asking her what's the update, I received an email saying they are waiting for feedback from their supplier and will get back to me.
Today, Thursday 21 July 2016 I receive an email from Maxine. She said she had created a new order on my behalf with regard to the Essie Mademoiselle 15ml and it would arrive by Monday 8 August 2016. That's in total 19 days I have to wait longer for nail polish that was suppose to be delivered last week Monday already!!
This is the pathetic customer service Takealot provides! They took my money for an order, gave me a delivery date. On the day of delivery cancel my order without my consent to say that there is no stock, after I complain they contact me and say that they will make things right. They stalled a few days, placed the same order again without my consent and tell that my order will arrive in almost 3 weeks!!!
It's pointless to keep on complaining as their department is manned by people like Maxine, there is no care what so ever and the people like their managers/supervisors won't even know what has happened.
I have requested a refund and will take my business elsewhere.
Here's my latest Update..
Yesterday evening (Thursday 21 July 2016) I got a call from a Takealot agent by the name of Unathi Ncamazama.
She sincerely apologized on how my order and complaint was handled and offered to turn around my experience. She offered me a replacement product, which got delivered to me less than 24 hours from the time I spoke to her.
Thank you Unathi for assisting me when others has failed, Takealot needs people like your self to keep the company strong and running!
5 stars to Unathi for offering great customer service :)
Here's my latest Update..
Yesterday evening (Thursday 21 July 2016) I got a call from a Takealot agent by the name of Unathi Ncamazama.
She sincerely apologized on how my order and complaint was handled and offered to turn around my experience. She offered me a replacement product, which got delivered to me less than 24 hours from the time I spoke to her.
Thank you Unathi for assisting me when others has failed, Takealot needs people like your self to keep the company strong and running!
5 stars to Unathi for offering great customer service :)