1 reviews | Active since Jun 2013
Takealot - the first time and last.
Ive ordered two items in the past two weeks, *** and ***. The first delivery was a day late, second two. No one at the call centre knows whats plotting. Skynet is even worse. Finally my second item came (I thought I would give them another chance, stuff happens) and it wasnt as described. No where on the description does it say that the ****le is Vodacom locked. Which renders the item useless. <br> <br> I called the call centre again, and was uninterestedly told that I must log a return on the website. Really. And wait another two days for delivery? The waybill for the courier company doesnt even have any of my contact details on it, no name, no number. No nothing. How do u expect them to find me? I stay on a farm, and just happened to drive past the delivery van and stop it yesterday. Or else he would have gone back again.<br> <br> Ive been waiting since wednesday for a manager to contact me as well, looks like that isnt happening either.<br> <br> Really frustrated and dissapointed.
This is very disappointing to hear, especially coming from a new customer as we know first impressions count. We're sorry for the frustrating experience you've had and we'd appreciate the opportunity to try and turn this around with you. We've instructed our complaints team to look into the issues you've mentioned with both orders so that we can determine where this went wrong and hopefully correct it ASAP.
Please allow our team a little bit of time to look into this with the relevant departments after which they'll be in touch to assist.
Sincerely,
takealot.com
This is very disappointing to hear, especially coming from a new customer as we know first impressions count. We're sorry for the frustrating experience you've had and we'd appreciate the opportunity to try and turn this around with you. We've instructed our complaints team to look into the issues you've mentioned with both orders so that we can determine where this went wrong and hopefully correct it ASAP.
Please allow our team a little bit of time to look into this with the relevant departments after which they'll be in touch to assist.
Sincerely,
takealot.com
