Takealot terrible service Refund and Return of a product taking almost 3 months long!

if i could give no starts I would do so. I have waited a total of 9 weeks for a refund/return. The product in question, a UPS became defective, I selected the option for a refund of the same product which was a huge mistake as i should have rather requested monetary refund. The app had no updates, in fact it is still in the status awaiting response from supplier, i proceeded with trying to call takealot, emailing a multitude of times and still I have gotten nowhere, I am still sitting without my product. I have been dealing with an agent Tandile who has been of no help at all, I requested to have it escalated to a manager to expedite the process, and that was completely ignored, week on week I get the same response from this agent saying the same thing, despite my request for a detailed update on when the product will be shipped I am told the same response each monday and friday 'Please note your item is currently at the warehouse, I have reached out to them to ship the item back to you, Your item is treated as quite urgent and I will be able to promptly provide you with feedback, as soon as it is provided to me.' its ridiculous that Takealot has such terrible after service and terrible customer service, I have been waiting more than 2 months for a refund or a new product but they are just completely unwilling to help at all.