Takealot Terrible Service

This has been, without exaggeration, one of the worst customer service experiences of my life. On 5 February, I ordered a fridge from Takealot. It was delivered, and upon unboxing it, I discovered that the door does not close at all. It repels and stays open, making the fridge completely useless. I immediately requested a return and exchange.

Pickup was scheduled for Friday, 6 February. The driver called me in the morning to confirm my location and availability, which I confirmed. I then had to use my own airtime to chase him throughout the day. He claimed he was “an hour away.” After that? Silence. No pickup, no message, no explanation.

When I called Takealot the next day, I was told that the driver **** and reported that I was “not available at home.” This is completely false. I wasted an entire day sitting at home waiting for someone who never arrived, only to be blamed for their failure.

Pickup was rescheduled for Monday, 9 February. The driver called again, asked me to send photos of the fridge, which I did...and then had the audacity to say he couldn’t collect it because his bakkie was too small. How does that even make sense? Takealot knows exactly what was ordered. Why send the wrong vehicle in the first place?

Once again, I was left with no feedback, no follow up, and no accountability. I had to call again using my own airtime, just to be told the issue would be “escalated.” Nothing has happened.

I am now sitting without a fridge at home because of Takealot’s incompetence, poor logistics, lack of communication, and dishonest reporting. This company clearly has no respect for customers’ time, money, or basic needs.

If this is the level of service Takealot now offers, then it has gone downhill badly. I would strongly caution anyone against buying large appliances from them. Absolutely unacceptable.