Takealot - Terrible delivery service

So I placed an order through Takealot on the 27th of February. I was told that the product would be delivered on 01 March. Now it looks like the item has not even left the branch. I had to run around to three different banks to draw money to pay for the item, I had to also arrange for someone to be available and now get told the order is still sitting in JHB. This honestly is not acceptable. Surly Takealot can see there is a problem before the client has to phone and try to trace the product?