Takealot Terrible Customer Service

I bought an item on Takealot.com that was faulty upon receipt. On the 9th of Sept, I logged a return and it the item was scheduled for collection on 12/09/2022 but the couriers did not pitch and zero feedback! On the next day, I called Takealot to find out why and collection was rescheduled for Wed. 14/09/2022 and it still didn’t happen! I then logged a request via the website to be assisted and had since been receiving back and forth that the item will be collected with no tangible feedback. Almost 3 weeks later, I am still sitting with the item and no one is bothering to say anything. A response I received from Takealot was that it is a courier issue, but I did not buy from couriers unknown to me so I do not understand why I must be the one dealing with couriers. It might seem like little money that I want back, but it’s my hard earned money and I refuse to accept a faulty item that I paid for! As a very loyal customer of Takealot, I am utterly disappointed in the brand!