1 reviews | Active since Nov 2016
TAKEALOT TERRIBLE CUSTOMER SERVICE
<p>Please don't purchase anythng from TAKEALOT I had terrible service from them I was going to purchase lights from them which costed R1999 each which was on special I was going to use my mobiced account when I got to the pay section payment from mobicred was not available so I contacted mobicred to find out what the problem was they told me that everything on their side is fine and that I should check with TAKEALOT I then sent TAKEALOT and email which I didn't get any help from because they don't email back I then called the call center were I waited on the line for 45 min and there was no answer I then tried the next day to purchase the lights again but mobicred was still not available so I called the call center again waited on the line for 15 min no answer I tried the next day to go on the website again only to find that the light that I wanted to purchase has increased in price to R2999 that is R1000 more And I was going to purchase 2 that's R2000 extra so I then decided to email them again finally they emailed back only to tell me that they have not sorted out TAKEALOT on mobile we can only go on the full website from a computer to purchase they didn't notify me early about this and then they go on to say that I can purchase it at its price now which is R2999 I feel this is totally unfair if the customer service only got back to me in time I would be saving R2000 but TAKEALOT chooses not to help and don't care wat their customers think</p>
Hello Chrischetty ,
We sincerely apologise for the unpleasantness you have endured.
Thank you for taking our teams call today and granting us the opportunity to clarify the details regarding your concerns with you over the phone.
Thank you for your time, patience and understanding.
Regards
Takealot.com
Hello Chrischetty ,
We sincerely apologise for the unpleasantness you have endured.
Thank you for taking our teams call today and granting us the opportunity to clarify the details regarding your concerns with you over the phone.
Thank you for your time, patience and understanding.
Regards
Takealot.com
