TAKEALOT TEAM NOT EVEN EXACTLY SURE WHAT'S GOING ON IN THEIR OWN WAREHOUSE

I am extremely disgusted with how my latest order is being handled. I placed my order on 31 October 2022 spen**** more than R6 000.00 on my order. We chpse delivery for a Saturday, 5 November 2022, keep in mind both items I ordered was in stock in CTN and in JHB. I phoned Takealot on Saturday when the order was supposed to be delivered at around 13:30 tp find out what is happening, person I spoke to advised he will escelate and call me back, he never did and when I called back there was no answer. On my app it shows delivery before 19:00 on 5 November. I phpned at 09:00 this morning, person tells me 1 of my 2 items is not received yet and that is the hold up, which doesn't make sense, but he will escalate and call me back. At 10:00 I phone again, speak to another agent, even telling them I am willing to collect my items, as it's urgent and for a gift that I need today, same stpry that they will escalate and call me back. Phone again at 12:00, talk to anpther agent and she tells me how there's been problems with prders for yesterday and she will escalate and puts the phone down in my ear. I am honestly wondering where my parcel is, because surely you can't loose something that weighs more than 30kg???? I'm at a point where I want to cancel my order!