Takealot: Targus Campus Laptop Backpack epic customer fail

<p>On the 20 Oct 2015 i ordered a new Targus laptop backpack through Takealot, on the 18th Oct 2016 the shoulder strap broke at the plastic clip, i lodged a return on the item knowing it carries a 3 year manuafactures warranty. I recieved the return request number: RRN-1e76-1596</p> <p>These are a list of responses i have recieved to date:</p> <p>*** Start Mail trail***</p> <p>On the 02/11/2016 i recieved a response from Asanda Mngadi stating that there is visible user damage to your item which voids the warranty. Bag clip is broken. HELLO TAKEALOT! THATS WHY I RETRUNED THE ITEM!</p> <p> </p> <p>Later the same day Faith Nyawose responded that a team is reveiwing and will again,</p> <p> </p> <p>On the 03/11/2016 Faith Nyawose responded with the ffg email: Kindly be advised that a heavy load may have been app**** on the bag causing the clip to break. As per supplier this constitutes as user damage. Please see Targus policy forwarded by supplier attached. Unfortunately the return will be declined and shipped back to you. HELLO TAKEALOT, ITS A LAPTOP BAG AND NOT FILLED WITH BRICKS!</p> <p>My response was the ffg:</p> <p>Dear takealot. . . </p> <p>I will not accept this response of owner misuse unless in writing from Targus themselves. </p> <p>Secondly please explain how big a load do I need to place onto or in the bag to break the clip? I believe takealot is taking the easy way out here. </p> <p>Lastly the bag has a 3 year warranty from the manufacturer. Both them and yourselves need to honor the warranty. </p> <p>I will not accept the bag being returned to me without being replaced or refunded. I as a consumer have rights and takealot actions are prejudicial to me as a consumer. </p> <p> </p> <p>Faith then rep**** on the 04/11/2016 with the ffg:</p> <p>Hi Kishanth<br />Kindly be advised that we have communicated with supplier,awaiting for supplier formal written response. As soon as feedback is received we will revert back to you. <br /> Kind Regards</p> <p>Faith Nyawose</p> <p> </p> <p>on the 07/11/2016 Faith updated me with the ffg email:</p> <p>Hi Kishanth,<br />Kindly be advised that our suppliers are currently awaiting for a formal letter from Targus about your issue so we can forward to you. <br /> Kind Regards,</p> <p>Faith Nyawose</p> <p> </p> <p>on the 08/11/2016 i received another update from Faith with the ffg:</p> <p>Hi Kishanth,</p> <p>Kindly be advised that supplier will send their response today.<br /> Kind Regards,</p> <p>Faith Nyawose</p> <p><br /> On 09/11/2016 i recived an email From Ashley Nagel who sent me a communication i couldnt understand?</p> <p>i responded the same day with the ffg:</p> <p>Good afternoon,</p> <p>I want a signed letter from your supplier saying they have inspected the bag and have refused to cover this under warranty. On the 7th of November your representative Faith Nyawose indicated that Takealot is awaiting a formal letter. I will not subsequently accept a screenshot of a website.</p> <p>Failing to provide me with this requirement will constitute a series of misinformation and blatant lies on behalf of takealot. I will at this junction post the contents of the mail trail between yourselves and me on various social complaints and watchdog websites such as Hello Peter.</p> <p>For your information I have been in touch with Targus UK and they have indicated that they are willing to replace the bag at no cost as well as free delivery to myself after supplying them with the same pictures I supp**** yourselves before.</p> <p>This behaviour by takealot is highly concerning.My contact number is below should a senior manager wish to discuss this further.</p> <p>Regards,</p> <p> Kishanth Ramsoorooj</p> <p>083534***x</p> <p> </p> <p>on 10/11/2016 Ashley Nagel responded that it has been escalated and will revert soonest.</p> <p> </p> <p>later that day i was copied on an email internally stating:</p> <p>Hi Asanda<br /> <br /> The customer wants a letter from supplier DCC that they cannot replace this under the warranty for their reason found.<br /> <br /> Please forward this letter to me then I can request the other letter from the customer.<br /> <br /> Please refer to my original request should you be confused.<br /> <br /> Thank you</p> <p>Ashley Nagel</p> <p> </p> <p>on the 11/12/2016 Ashley then reponded with:</p> <p>Good day<br /> <br /> Just to keep you informed - we are waiting on the Product Manager from Targus for feedback, and will revert back to you soonest.<br /> <br /> Kind Regards</p> <p>Ashley Nagel</p> <p> </p> <p>Yesterday 27/11/2016 after being silent for 2 weeks i recieved the ffg email from Lestine Arendse:</p> <p>Hi Kishanth,<br /> <br /> Thank you for contacting takealot.com<br /> <br /> Our warehouse confirmed that your return item has been re-dispatched back to you with our courier partner Skynet.<br /> <br /> Thank you.<br /> <br /> Kind Regards,</p> <p>Lestine Arendse</p> <p> </p> <p>*** end of mail trail****</p> <p> </p> <p>So it seems that Takealot has failed in an epic fashion to secure their supplier and get their ducks in order. this service is beyond appalling takealot, You have certainly lost a large customer for the future.</p> <p> </p> <p>My personal outcome: i had during this process contacted Targus UK who have offered to send a replacement bag at thier cost (freight included ) to replace the broken bag. i do not need to send the old one to them either.</p> <p> </p> <p>So at the end of the day i am not out of pocket becasue Targus UK and not Tarsus SA came to the party... however once bitten twice shy Takealot!</p> <p> </p> <p> </p> <p> </p>