Takealot- taking money that does not belong to them

If there was the option for a half star or no star, that’s what I’d rate takealot. A colossal stuff up to say the least. My return was processed for refund by takealot on the 15th of nov. Both items received and scanned on the 15th at your Centurion mall point. It’s the 26th of November and where the hell is my refund !?!!??! I’ve been backing and forthing with takealot on Facebook and I’ve they’ve been extremely unhelpful with delays and excuses!! Unacceptable, appalling, sickening! I want my money!!!!!!!