TAKEALOT - TAKING MONEY

I purchased a skirt from takealot. My friend purchased the same skirt and after seeing the poor quality of the garment i asked that my order was cancelled. I was told on 15 April my money would be back in my account in 3 days. On 20 April i emailed again, only to have a response that my money will be in my account after 3 days. The same thing happened 25 April. It is now 15 days later and i still have not received my money back. The response on emails from their side is very poor and seems like they dont care about paying me back. I am now sitting without a product and with less money in my account. This is absolutely ridiculous and definitely shows poor customer service. Very disappointing in their online experience and i dont understand why i as a customer must constantly follow up via email about my money