Takealot taking me for a ride, they don't want to refund me after being unsatisfied with product received. You are violating my consumer protection rights!

I am not happy with takealot services. I made a purchase with them, the goods arrived and it's not what I expected. The next day I logged a return with them because I was not satisfied with what I received. Courier company arrived the next day to pick up the package. I did my best to package the goods. Now I received an email from takealot representative by the name of Nombuso K. She claimed that the reason they cannot refund me since I have return the unwanted purchase is that the package is "unsealed". Is this a tin of baby formula that needs to be sealed for protection???? The purchase was safely secured, the courier driver even took pictures of the package and accepted to take the package because it was covered and in an acceptable way. Now Nombuso K tell me what kind of sealing you want because that was packaged very well. How was I supposed to see the contents of the product without opening it, Hai Mann use your brains. The thing that should have been inspected was if the product was "damaged" and also show where the damage is. The product is not damaged it was not even used because it's not what I had expected. You are actually violating my customer protection rights, you think you are clever what to reap me off my hard earned cash. I want my full refund takealot, as in yesterday. What you are doing or what your *********** representative are saying to me is **** and I am not going to take it.

By the way, your representative emailed me saying that they will courier the "UNWANTED PURCHASE" back to me, what must I do with it since I logged a return, it means I am not satisfied with it. Tlogelang go bapala ka batho YERRRRR. I will not accept it, I will turn it away, I want my refund.

Reference number : return request (MRRN-5A466-DZPA) REF ***6.

Do you even know the meaning of "unsealed" wena Nombuso K, you have poor customer service skills.

How am I supposed to continue trusting takealot as a source of online shopping. No mann.

Contact me on ***.