Takealot taking a lot of time to resolve my delivery query

<p>i ordered goods on 22 April to be delivered in Cape Town. I received an email to say there's a delay in delivery as they sent the item to Gauteng in error. Lat week I received an email to see the goods have been delivered, yet the recipient received an sms confirming delivery ion Friday 12. i've escalated the matyter and given Takealot a rating of 2 writing my story. I've received a very mediocre, inside out response as there's clearly no intention to help resolve my issue but to protect Takealot.</p> <p>I received a response from an escalation agent :</p> <p>Thank you for contacting takealot.com</p> <p>We can confirm your parcel has been delivered and signed for. Please check as these details are reflecting on our system. </p> <p>Kind Regards</p> <p>Please help me understand how any resonable person can be expected to be happ with that response.</p> <p>I am requesting the delivery form, address it was delivered to and name of person who took delivery.</p> <p>can i please get the help you promise on your website?</p> <p> </p>