TakeAlot takes you for a ride...!

I did an order (R6,918.00) with TakeAlot on the 10th of Feb 2023. The order was delivered on the 21st Feb 2023. About an hour later, I went to the MosselBay branch of TakeAlot and met a man there. I explained to him that the hosepipe is faulty and would like it to be replaced immediately. He took the hosepipe and I waited for TakeAlot to bring the replacement to my house, as discussed. Going through HELL this past 2 and a half weeks, only yesterday did TakeAlot say they found my hosepipe. Previously saying that I never dropped it off at the MosselBay branch (have emails and phone calls to prove it all).

They then said it has to now first be sent to Cape Town TakeAlot to be tested. Once that is done, will they send me a replacement.

Today they message me, saying that I can go to the MosselBay branch on the 17th Mar 2023 to pick up a replacement hosepipe. I then messaged them and say that they can deliver a replacement hosepipe with my next order (R8,793.00), which is supposed to arrive at my house, on the 17th of Mar 2023.

TakeAlot then a few minutes later, sends me an email, stating that they have now credited the hosepipe to my TakeAlot account.

Which now means that I once again have to pay a delivery fee on an item that was supposed have be delivered to me, again! I’ve sent them an email asking why they are being so nasty with this whole order… I’m STILL waiting…