Takealot Takes TV

Dear Takealot, I need to resort to reaching out to you here as I am not getting any joy via your call centre. I urgently need assistance with a manual return that was requested and your courier (FastWay) picked up a brand new TV I just purchased at Makro instead of the items I needed returned. The TV was standing at my front door in the process of being taken into my house. As far as I know the TV is now in your Glen Marais warehouse, but your call centre cannot seem to communicate with them directly and this is now going on 3 weeks. I either need the TV returned to me urgently or I will furnish you with my receipt for you to settle my loss. If all else fails I will need to open a case with SAPS to accompany me to the warehouse for me to look for it myself. Thanks