Takealot takes too long...

Your returns policy states the following:

If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.

It is now more than 21 days since I returned an Asus router that had broken for the second time - ref no RRNc0ac8d2e.

I have yet to be offered a refund.

In fact all I get is the run-around from your staff.

Kindly process my refund as a matter of urgency, so that I can buy a new router - anything but Asus...