Takealot takes my money and hides away!

I placed an order on 14 April with a 2-5 day delivery estimate. I was informed that the items were sent to the incorrect distribution center and that there will be a delay in delivery while they rectify the issue. With an updated delivery date scheduled for 21 April, I ensured I was present to accept delivery, but no delivery came. On 22 April, I noticed the status of the order on my profile indicated as "delivered". I immediately logged a query. I have had to contact Takealot consistently to obtain any status updates and on the fourth call, requested that I be refunded as they have been unable to locate the ordered products. I received confirmation in email that the refund request was submitted. On my fifth call to Takealot, I was informed that a refund request has not been logged even though I was assured that my complaint was being attended too and I have in writing that a refund request was logged. There has been zero support from Takealot and their communication with customers is shockingly bad.