Takealot takes more than they're entitled to.

I paid R402 for a shampoo, conditioner and body wash bundle on takealot. Only the shampoo and conditioner were delivered. As this particular brand is a staple in our home, we opened and started using the shampoo and conditioner while notifying takealot that one of the items ordered wasn't delivered. (Naturally thinking, like any rational person would, that all that needed to happen was for the missing item to be delivered)

We were not aware that this would fall under the returns policy, otherwise we would not have opened the shampoo and conditioner.

I was notified by takealot to log this as a return, but as we already opened the shampoo and conditioner, takealot is refusing to send me the missing item they incorrectly did not deliver, or to reimburse me.

I paid R402.00 for the shampoo, conditioner, and body wash bundle. The shampoo and conditioner bundle retails for R329.00

So takealot is now effectively *****ing my money while also refusing to send me the item they did not deliver.

Their customer care consultants have been completely unhelpful.

I worked in customer care for many years and know that if they wanted to help their customer, they would. But they clearly don't.

So do not purchase from takealot. They are unhelpful *******.