Takealot takes liberties to open our products and help themselves to it before delivering the used goods to customers

I ordered and paid R259 for a jar of coffee and my order arrives with the seal broken and the coffee spilled all over the box and I cannot get a refund on this order? Who packs the products? Which person had felt they needed to take the liberty to break the seal on the coffee and help themselves to some and package the damaged product to me?? Takealot, I am utterly disappointed and appalled at this, this was not exactly cheap and no option on your site to refund or return this.