Takealot takes alot of time to refund

This is absolutely the most terrible service that I have ever received from takealot. Empty promises, no customer services, *********** staff and the list goes on.For a simple order such as a book ordered on the 30 November 2015, the run around I have had to do to follow up has been ********** and then trying to receive the money back has yet again been a total joke. After following up on 5 separate occations as to why my delivery was not made I was advised the supplier did not have stock. I was informed my refund would be processed on the 24th December, yes 24th December 2015 and today 26 January (Two months after I placed an order I am eventually logging a complaint in order to get resolution. The money is still not in my account and still no apology phone call has been made to advise me about the mess. Nicholas Kleynhans, Melissa Steenkamp, Clement de Vos and Sloan Solomons have dealt with me and all I get is that it will be followed up with and I will be advised. will someone who is more competent then the 4 staff above give me my money back