Takealot takes all my airtime, time, energy and keeps my Money

Every order I have had in the past month has been a problem. I had to escalate the other one to a manager and then things got moving but now this issue is just dragging and there is no end in sight. I bought 2 brand new laptops and they were faulty. Mecer brand. I sent the one back and they replaced it and the same day it gave problems. Then I asked that they pick up both and refund me so i can buy a different brand altogether. They pick up the one laptop and then refund me for that one. No problems on the refund, then the second one they pick up and I get a call from a rude warehouse person saying they need the login pin of the laptop. I give it to them. I then get an email saying its wrong. I explained this is pin and that I don't understand why it wouldn't work and why with the first laptop this was not requested and nor was it an issue but this time it is. No one can answer and each time I call I get told they will chat to warehouse and get back to me and NO one comes back with a resolution. Days are going by and my son needs this laptop for school but they could not care less. I asked 3 times now for a manager to call me and no one does. The amount of my time, airtime and money spent here and the service is just POOR. When there is problem they blame the supplier but TAKEALOT took mymoney. So with effect now I have paid for a inferior product, my money was taken, product returned and I must just wait around till they decide to refund me. Very good at taking my money but not when they must return it. I even bought eht replacement laptop for the first one already and paid more but clearly they don't care about customer service and keeping my money till they decide to resolve this. I will NEVER use takealot again and warn others not to either.