Takealot Takes All and Gives Nothing

Ordered a TV from Takealot on 27 Nov, confirmed for delivery 10 Dec, received conformation of availability 8 Dec. Collected from Takealot in Cape Town, plugged in and switched on only to find a dead pixel on the screen. Requested replacement and told no stock available and will not be able to supply replacement before next year. Have not had a TV for 2 weeks and cannot wait. TV was collected on Wednesday, 9 Dec @ 10:30, promised a update later the same day. So Far I have spoken to Kieran, 9 Dec @ 10:48. Kieran, 9 Dec @ 17:09. Sive, 10 Dec @ 16:26. Nikita 11 Dec @ 13:30. Fadwa 14 Dec @ 11:30. Sabrina 14 Dec @ 14:30. Nam 14 Dec @16:32. Nam said no managers available to escalate the call. My return from Wednesday last week does not even show as logged yet. I want a credit so that I can order another TV. Nothing happens, no return calls, no return mails.