KB
Kirsten B

1 reviews | Active since Mar 2009

18 Nov 2015, 19:03

Takealot takes advantage of the little guy $$$$

I pre-ordered guitar hero live in order to ensure that I received it at the lower price of R 1329. The guitar that I was given was faulty, the buttons stuck and so I returned it. The item was not even a month old. I was then told that they were unable to replace it as they didn't have stock, despite the fact that they are still selling it on their website at R 1542 with 10 days delivery time. I was refunded the amount of R 1329, and told I could in my own capacity order it again on their website, obviously with me paying an extra R 213. Not only that the individual who I complained to \attempted"to put me through to another call centre"

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Replies (1)
takealot.com
takealot.com's reply18 Nov 2015, 19:34
Official
Hello jitsu12,

We understand your disappointment by not being offered a replacement for the faulty item. We've instructed our complaints team to liaise with our returns department to get more insight into the outcome of your return and to go over any alternative outcomes we might be able to offer. We kindly ask that you give our team a bit of time to go over the details of this matter after which they'll be in touch with feedback and assistance.

Sincerely,
takealot.com