Takealot takes a lot of my joy! Worst customer service ever!

I have ordered curtain poles and curtains from Takealot in August 2025. I received an incorrect delivery of my curtain poles and reported this to the Takealot returns team. I returned the wrong products. It is now almost six months later and I have STILL not received the correct product or a refund or even a ‘sorry’ from their team. Instead, each time I phone, the consultant on the line makes up excuses as to why I cannot be assisted today. Either the colleague that can help is on leave, working from home, unavailable at the moment or whichever excuse suits them on that day! I have sent literally over 20 emails with very little response. One consultant said my returned products were located and all that is left is to refund me or send me my new products….this was in October.

Still no curtain poles…

My house is without curtains. My tenants are complaining. And now…so am I.

Dear Takealot, your customer service is an absolute mess!