Takealot takes a lot away from us

We purchased an Xbox 1 through Takealot as a birthday gift for our daughter on 14 May 2020. There was a delay in the delivery and eventually when the parcel arrived, we received a set of security cameras instead. The security cameras had a barcode on reflecting a different recipient which means a big error was made from the despatch department who included our barcode and details to the outside box. There was no way of reaching Takealot telephonically so the only option was to place a return on the order. We received an email from their agent Xavier M advising that we will receive the correct stock, or a suitable replacement or credit. I rep**** to the agent advising him that the incorrect product was collected and specifically stipulated that we did not want the item to be credited as we want this issue to be resolved or replaced. This was Takealot’s error and they should take the responsibility! At this stage the price of the Xbox went up from R6,400 which we paid for, to an amount of R9,999 (which is now going for R8,999). We feel that we have been ****** by Takealot for not providing us with a product which we paid for in order for them to make more money off it. This was a very sneaky way of making the ‘error’ and shutting us up. We received a response from Xavier M saying that they will follow up with the relevant department and provide feedback. On Saturday, 23 May we received an email from Takealot saying that the full amount has been credited into our Takealot account! I am disgusted in the way this whole scenario played out, we feel ****med and disappointed with the service. We now sit with a disheartened child as a promise was broken due to Takealots incompetence. There is no ways that we will pay R3,000 more for the same product and fall into Takealots trap of spending more money. I cannot understand why they could not source the product which we paid for or at least have a good customer service approach to the whole situation. So now we sit without a birthday gift for our daughter and Takealot still sits with our money in credit!! Unacceptable!! So all we can do now is ask for our money to be paid back into our bank account asap and try to get a gift with that money on short notice for our daughter. We will always feel disgusted in the way Takealot handled this situation. We want our money back as we won’t require their services any longer. We have a long history of making big purchases through Takealot which has now come to an end. We are appalled by all of this!!!