Takealot TAKES A LOT.

<p>I ordered a laptop from Takealot in January. In the beginning of September my mouse pad stopped working. This came as a surprise to me considering I had very carefully looked after the machine and it was still only a few months old.</p> <p> </p> <p>I logged a complaint on 20 September to have the laptop collected and the problem dealt with. After 3 weeks where I only received one email from takealot (despite them claiming to fix all issues in 3 days) I was told that the problem was not the mouse pad but a software glitch and that I would have to pay to have it fixed because my warranty did not cover software issues. On top of this, the entire laptop would be wiped clean.</p> <p> </p> <p>I paid the amount quoted on 20 October. Now, nearly 2 weeks later, I still await my laptop. Again takealot has issued a vague response to my email querying where it was and when I would get it back - someone will be in touch soon. The laptop is awaiting authorization at a warehouse etc etc. </p> <p> </p> <p>If I had known the absolute ******* this entire process would have been I would never have ordered a laptop from them in the first place. I have dealt with over 5 consultants and have waited for over a month for my issue to be properly dealt with. Absolutely shocking service from a company that I will not be dealing with again anytime in the near future.</p>