Takealot take your money and leave you high and dry with a faulty product

Beyond Shocking Service From Takealot. So shocked and disappointed. Bought a Lenovo IdeaPad from them mid July for my granddaughter so that she could do online learning. From the beginning it glitched and kept disconnecting from the Internet. We were unable to send it back immediately because of Corona virus in the family. Returned it to the warehouse last week saying I wanted a refund and got it back today with no explanation except a scrawled "declined"on the barcode. I Spent an hour on the phone with a Lenovo technician and yes, it is faulty and I have to take it into Lenovo , miles from where I live for them to have a look at it. It is still under warranty but frankly I have lost confidence in the product and would really like my money back. So Take A Lot - your customer service is Beyond Abysmal. Once you had my money you washed your hands of a faulty product without the courtesy of an explanation, a call, an email. Nothing. Just sent it back to with a scruffy declined on the barcode......you don't deserve customers.