TakeAlot take note

I bought some items online and was given a date of delivery. That date came and passed with no purchased goods arriving. I had to call take a lot only to be told that the items were sent to the wrong depot and I asked why was I not informed proactively about this inconvinience, ti which I was just brushed off. I requested my purchase to be sped up as the mistake was on their part but they just told me that their orders are dependent on the courier and there isn't nuch they could do about that. I was really disapointed as this was not the first nor the 2nd time I ordered from them. The call took so long, chowing my airtime and the manager I spoke to, could do well putting themself in the customer's shoes and teach their staff to be proactive in cases that inconvinience customers if they want to enjoy the support of customers like me