Takealot Support...is NO SUPPORT

I went to collect my orders on Monday but the staff at the pick up point said it had already been collected on Saturday but i have not collected it. Under my orders on the website it shows i must still collect. Once i Got home i received an email that the items had been collected because they scanned the qr code when i was there on Monday.This happened on Jan 26. I received these emails but nothing has been resolved as of yet. Imaan.Ja (takealot.com) Jan 26, 2026, 11:04 GMT+2 Good day, Thank you for contacting takealot.com Please allow me the opportunity to follow up with the delivery department to have this issue resolved as soon as possible. As soon as I receive any update on this, I will revert to you. Should you have any further queries or need any further assistance in the meantime, please respond to this email. Our apologies for the delay and inconvenience this has caused you. Imaan.Ja (takealot.com) Jan 26, 2026, 16:35 GMT+2 Hi Tony, Thank you for your patience while we investigate your collection issue. To assist further, could you please confirm if anyone else has access to your email or Takealot account? Our system requires the QR code or OTP sent to your email or app for parcel collection, so this information will help us resolve the matter quickly. Once we receive your confirmation, we will continue our investigation and update you as soon as possible. Achumile.D (takealot.com) Jan 27, 2026, 15:03 GMT+2 Good day, Thank you for your patience. Kindly note that we have not forgotten about you. With this in mind, we wanted to touch base with you and let you know that we are still actively working to have your query resolved. Rest assured, as soon as we have received a resolution from the relevant departments, we will contact you to advise on the outcome.