Takealot support and delivery pathetic!

Problem logged: Kim

Oct 17, 2023, 17:14 GMT+2

Any further info you can give us ...: I paid for same day delivery. You couldnt contact me because I do not have a phone. I therefore ordered a phone which was meant to be delivered today. No one came to my house. I assume they called and could not reach me. This is nonsensical! Please refund my R95 and let me collect at Ottery delivery point instead or else this will go in circles if your drivers try and phone me.

Feedback: Nikeisha.S (takealot.com)

Oct 18, 2023, 08:30 GMT+2

Good day Kim I hope this email finds you well. Please be advised that I will escalate this matter to the relevant team to refund you for not receiving the same-day delivery that you paid for. Kindly be advised that your order has been scheduled for delivery today. The parcel is out with the driver we cannot make any changes and as per our policy, a parcel needs to be scanned by the customer in order for the GPS coordinates of the driver to be loaded into the system. For any further queries, feel free to contact us and we will assist. Have a blessed day further. Kind Regards Nikeisha.S Hi Nikeisha

So what happens today if they try to call me and then update the delivery note to say that I am unavailable to take delivery?

Or are you saying that it will be delivered to my house without needing to call me. As I've indicated, I am at home awaiting the delivery.

It is quite urgent, as I need my sim on to access codes for work therefore I made it same day delivery. So is there a way that you can mark it as asap delivery please.

Regards Kim Nikeisha.S (takealot.com)

Oct 18, 2023, 09:16 GMT+2

Good day Kim So I reached out to our courier team and the driver has been notified to not call the number and do anything manually to get your attention in order for you to know that he arrived to deliver your parcel. Thank you so much for your patience. Have a good further. Kind Regards Nikeisha.S

Hi Nikeisha

So what happens today if they try to call me and then update the delivery note to say that I am unavailable to take delivery?

Or are you saying that it will be delivered to my house without needing to call me. As I've indicated, I am at home awaiting the delivery.

It is quite urgent, as I need my sim on to access codes for work therefore I made it same day delivery. So is there a way that you can mark it as asap delivery please.

Regards Kim

Thank you, your service has been the best that I received thus far.

Your fb chat did not work.

I appreciate it.

Regards Kim (Thinking I am receiving my order today 18th October)

Hi Kim I appreciate your response. Our social media team will have that sorted. Kind Regards Nikeisha.S

So then on the 18th I waited all day for the delivery and ...

Same issue today as I said would happen. The order was not delivered!!!

Called the support number: Was told it will be scheduled for tomorrow 19th October. Nikeisha.S (takealot.com)

Oct 18, 2023, 16:48 GMT+2

Good day Kim Thank you for your response. Please note that your parcel has been scheduled to be delivered tomorrow. I will be reaching out to the branch to give the driver the alternative number provided in order for him to call you upon arrival. I apologize for the delay in the delivery. I will ensure that your parcel is delivered as scheduled. For any further queries, feel free to contact us and we will assist. Have a blessed day further. Kind Regards Nikeisha.S

Good day, Kim Thank you for contacting takealot.com Our team has advised as per our SOP you are unable to come and collect. They will have it scheduled for delivery tomorrow& will call your partner upon delivery If you need any further assistance, please do let me know. I would be more than happy to assist wherever I am able to. Stay safe and have a good day. Kind regards, Mcneil.I

And of course on both occassions we reach just before 5pm and their support line closes so that leaves me stranded with no resolution.

Not even any offer of any kind to apologise for the inconvenience caused.