Takealot Supervisor is as hideous as the driver! 👎🏾

I have never experienced such hideous service in my life, I couldn't believe it I even laughed because for a minute I thought this was a joke! Because there is no way that such is was takealot prides itself on...I logged an Exchange request for the second time on a fault item on the 15th of December which is scheduled to be collected and replaced today the 19th of December 2024. The request clearly states that item should be replaced. The driver rushed me out of my home, just to realize he came without my replacement and instead of admitting to his fault he insisted(with attitude) that I must give him the old item I said I can't because this needs to be replaced he said the system states that this was just a return log, I fetched my phone showed him confirmation emails from takealot that clearly state "REPLACE ITEM" he said this isn't his problem because his just doing his job...so she said he needs to return with my replacement before I give him the faulty item because this is replacement. The driver then reported on his "system" that I refused to give him the item leaving out the part that this is actually a replacement which they missed. (Which does not make sense, why would I log a replacement request, waste my time waiting for them to come collect item, just to refuse to give them the item?) A few minutes later a consultant(Mpilo) from their delivery team office called me to confirm what the driver communicated. I explained everything to Mpilo and he understood where the fault was, apologized and promised to resolve the problem after he had spoken to his supervisor. I thought great we will now move on, they called back with the supervisor, a lady who would not give me her name, she said she understood my frustration (as a formality, because she didn't) she actually called to do damage control to cover her and ĥer driver and definitely not me, she insisted that the "system" once again states that this is a return, I asked why would I return something and not ask for a replacement or my money back? She couldn't answer me and said that would be dealt with later...she basically called to defend their ****py service, blamed the system, told me that there is no other solution that will favor me as a client and threatened that I either do what they say I must do or they will state that I refused to give them.the item, keep my money and I'll stay with the faulty item. I couldn't believe that all she cared about was covering her back and job without caring about inconveniencing me and having an unhappy client. She kept accusing me of refusing with the faulty item, said I must bring the item before they can give me a new item or credit my account. I honestly don't understand how you can send a driver to collect the item, then make me wait a few more days to deliver the replacement or credit me as if I have no say in the decision itself in addition to the waste of time and inconvenience caused. Why not bring the replacement when collecting the faulty item? ...she left me with her threat and passed the phone to Mpilo, I told Mpilo to send a driver to collect the faulty item but I will not be using Takealot ever again. The same driver came to collect the item not so long ago, I asked him why he didn't log the full misunderstanding and just stated that I refused to give him the item and his response was that he doesn't have the time to write a the whole thing. 👀the whole thing being the fact that this a replacement not just a return. I am now waiting to see if and when I'll get my replacement....