Takealot SUCKS

Takealot advertises in RooiRose magazine by offering R150 coupon (discount) for new customers. My wife goes through all the trouble of registering a profile with them, downloading the app, providing all the details, but there is no place to apply the coupon code. 12:44 phoned call centre, answered then dropped the call. 12:45 - answer & dropped, 13:18 - answered & dropped, 13:20 - answered & dropped. 13:21 - Melissa phones back (great service, thanks Melissa), asks me to redeem as voucher on the website, does not work and asks that I log a ticket online and upload screenshot of the error, website does not have function of uploading images, 13:45 - rep**** to webticket logged with images of coupon and error received. 14:32 Dean replies and says I cannot log a coupon as a voucher (which I only did on Takealots advice), but need to process on payments page... THIS WAS THE MAIN REASON FOR THE WHOLE ESCALATION, I'M NOT ALLOWED TO PUT IN A COUPON CODE, PAYMENTS PAGE DOES NOT HAVE AN OPTION FOR COUPON. Phone call centre again, Zinthle answers - listens to my whole story then says she has to transfer me to customer service - just puts me back to the IVR, where I get through to Yonela - after an 18 minute call, she says, you cannot use a coupon if you are paying with eBucks also... this is not stated in the terms of the coupon, it is not made clear on the app, it is not stated on the website and it makes no sense!!! I told her to reverse the transaction, now I have to wait for days to get my eBucks refunded. This is really pathetic, I had to spend 3 hours escalating and your service sucks Takealot!!!!! You did absolutely nothing to try and resolve the issue and 75% of your staff could not even identify the issue and the issue should not even exist.