Takealot sucks!

I purchased what I thought was a hardcover book, as the initial descpription on the website said, and followed the process not thinking to double check that it was indeed a hard cover book. Due to the book not being listed as an ebook I proceeded and paid and then only realised it was an ebook when I checked expected delivery.

Due to Takealots policy on not refunding or exchanging ebooks they refuse to return my money or exchange for the hardcover book. It’s sad that up till this point no one has taken responsibility or apologised for the incorrect listing but instead insists that I should have double checked before my purchase even though their listing was wrong. It is not my job to list things on their website correctly, it is theirs. Buyer behaviour is such that we follow the process based on our initial interaction with the product.

I've always received ****py service from them but up till this point never stopped dealing with them. Terrible service in SA is kind of a norm because we as South African's have normalised bad service. I will no longer be dealing with them as a company and would like to encourage you all to do the same.