Takealot sucks!!!!!

Order placed 09 July 2020. Order to be delivered 13th July 2020. Order cancelled by Takealot 13th July at 04:00pm

Order contained Alcohol and an Xbox Controller.

Due to the Presidents ban on alcohol the entire order was cancelled. No contact was made by Takealot. I did not mind the alcohol being removed from the order and a refund being processed for that.

No contact number to be found on the site to query the cancellation.

Zero response on social media. Despite several inboxes. Despite commenting for days on their posts. After 3 days a reply that i will get a credit to my account for me to purchase again. Now why on earth would I want to shop with you again?

When I queried why a refund to the profile instead of my card, the agent on social media clearly died as the responses immediately stopped and I have heard zero since then.

Received an email this morning crediting into the profile even though I was adamant that I do not ever want to shop on Takealot ever again.

I had to call in the contact center for a refund to my card. Spoke to Kathija ***.

My question remains unanswered. I did my part as a customer. I paid immediately for my goods before the ban was instituted again. There are service fees for that payment. You cancelled that order and now the refund again will incur services fess. All of which I am liable for. Why is this the case? Why must I pay for goods that I have never received and will never receive? When I requested to speak to a supervisor or manager, Kathija advised it is against their policies to allow customers to speak to anyone but the contact centre. Is this how business works? Shoddy service, a customer is met with a brick wall and thats where it ends. No one cares.

Takealot is very willing to take your money but when it comes to do liaising with your customer and keeping or making the customer want to come back doesnt exist.

Takealot is a huge brand. You do not care, not even for one of the many millions of customers that purchase from you.

Keep walking in those steps and you will find that just like the likes of many big brands before you, you will fall with all your glory gone. So many big brands have closed this year. When it is your time, trust me, I will sit back, smile and definitely think you deserve it.

Zero Customer Service!!!!!!!!!!!!