Takealot sucks

I am deeply dissatisfied with the service I received from Takealot. I ordered 8 items from them and only half arrived and 1 item I didn't order. Some of the items are for my daughter's birthday. I have phoned and messaged them a multitude of times but I feel like I am being sent from pillar to post. All I want is the items I ordered. They say they can only send it after they collect the item that is incorrectly delivered but they aren't sending anyone to collect the item.