Takealot sucks

Do you know that there is no way to contact Takealot besides the predetermined set channels under their "Help" function. On top of that, they do not answer this communication avenue they make available. Anything that falls outside their preset issues - no avenue exists. Their is no way to engage with a person. Their is no provision made to attract a response or to lodge a complaint. Why would they need to shield themselves from their customers once the payment is made? It really sucks.