Takealot sucks

So I bought a 7 liter Gold Air Airfryer fom Takealot on Black Fryday 25 November 2022.

We notice that the non stick coating of my airfryer basket came off. I logged a return as the item was still under warranty. On 14 March 2023 the courier company picked up my airfryer, the driver even took a photo.

On 15 March 2023 I got an e-mail stated that Takealot are out of stock of the 7 liter Gold Air airfryer, so 1. They can't replace as they are out of stock but, 2. they can send my airfryer for repairs at the manufacturer, or 3. they can refund me, the e-mail also stated if they return my airfryer I won't have any credit.

I then rep**** with in an hour that I just want my defective irfrier back, I don't want a refund or any other options. Then all of a sudden I just see a credit on my account. I didn't at any point ask for a credit.

Today 17 March 2023, I phone Takealot to say that I just want my airfrier back, I get informed I can't get my airfrier as my airfrier got lost, this is unecceptable as I was given the option to get my airfrier returned ierlier this week.

I am still waiting for a manager to phone me back, if I knew what I know know I will never had sent my airfryer back. I don't want to buy any other airfryer than the Goldair brand I bought.

I am really so angry and dissapointed with Takealot.