Takealot SUCKS

I am utterly disappointed with Takealot, I have been a customer for years and have never had an issue until now. I don't know if it's the lockdown that's hurting you, or if you guys just stopped caring altogether. There are hundreds of customers complaining on social media platforms about late deliveries, no communication and no refunds being done. I have been waiting for my parcel that was scheduled to be delivered in May, I was told my parcel needs to be located by the courier. I have asked for a refund and have received no feedback at all. But they post on social media without fail everyday but no replies to any complaint. Seriously don't know what to do, don't know who to contact and just fed up!