Takealot sucks

Today I ordered something from Takealot but only afterward realised the delivery address is the incorrect one, I immediately called their Customer service. I can't remember who I spoke to, their phone was too soft for me to really hear, after explaining the situation she said that they cannot change the delivery details nor could she cancel the order. I then said I want to speak to a manager or team leader, she put me on hold for a bit, got back to me and said she would get someone to call me back. I insisted it be within the hour, it's now been about 3 hours and I am still waiting.

I think it's pathetic that they do not have the facility on their site to cancel orders or at least have you change an address so soon after an order is placed.