Takealot substandard delivery practices - zero customer care!!!

A confirmed date of delivery was received form my 3 items ordered from Takealot. Three days later, I received an email that the order will be late (NO REASON GIVEN) and I need to confirm whether I'll be available when the items arrive, BUT NO DATE GIVE. I requested the new date; NO FEEDBACK RECEIVED. Another 2 days later, I received a mail that the 1 item "could not be delivered" and (without my consent) my account has been credited. What audacity to decide on my behalf, and that with NO REASON GIVEN!! The I had to make contact and waste my time to find out what was happening. STUFF THE CUSTOMER. And needless to stay; I STILL AWAIT THE OTHER @ ITEMS OF MY ORDER. Zero follow and ZERO customer care.

One would think that with big competition coming, Takealot would up their performance, but clearly not!

I received way better service from a recent international (China) order than what I'm getting from Takealot!!