Takealot struggled to cancel order.Refund delayed!

I ordered an item from takealot the \DSL-N55U_C1\" After speaking to a consultant because I was worried the model number shown on the product page was not consistent with some of the images and ordered so long before stock ran out. The consultant came back to me the following week informing me that the product being sent was actually a DSL-N55U_Annex B. The consultant did not say this exactly, I had to figure it out myself... So it was the incorrect model number listed on the product page. I then cancelled the order on Tuesday Morning. (It was still being shipped to me via Fedex). Tuesday passed, Wednesday passed, and yesterday (Thursday morning) I got an sms from fedex saying the item is STILL on it's way to me... Takealot did not inform Fedex to return the item to the warehouse... I then AGAIN phoned Takealot and finally Fedex was correctly informed to return the parcel... So now my refund got delayed unnecessarily as Takealot staff may not refund if product not received at warehouse... I will now not be able to buy the correct item somewhere else because the consultant did not as per my request check with suppliers if they had stock. I just want my refund asap..."